What is the return policy?
Our customer guarantee is that you can return your item within 5 days after receipt of merchandise for any reason, as long as it is returned in its original condition and packaging. It is the sole responsibility of the consumer on all return shipments. Original shipping fees are non-refundable. All returns must be authorized and approved by VIS Racing Sports. All approved return requests must be made within 5 days after receipt of shipment, in unused and unaltered condition with the original packaging or better. Insure that the merchandise is very well packaged. Refunds will not be issued on return items that are damaged during shipment back to VIS Racing Sports. In the event that damage has occurred, a refund will be issued only when the claim has been settled with the carrier. Failure to comply with this return policy will result in a refusal of the shipment which will be sent back to the consumer at his/her own expense.
What do I do in the event of shipping damage?
Some products may be damaged during transit. Please inspect all packages immediately in the presence of the delivery personnel upon receipt of the shipment. Do not sign documents until all packages have been inspected. In the event of damaged merchandise, please note “damaged” on the document and have the delivery personnel sign it as verification. Very important It is very "important" not put any other comments which may incriminate yourself in the claim procedure.Retain all boxes and other packaging material as the package may be subject to inspection by the carrier. Call VIS Racing Sports and email picture(s) of the damaged products(s)within 24 hours of receipt of the shipment to file a claim request. Failure to comply with this policy may result in the denial of your claim.
Is it legal?
Items sold by VIS Racing Sports Inc. ("VIS") may not be legal for street use in all states and none of the parts from our company are DOT approved. It is the purchaser's responsibility to comply with applicable state laws. All fiberglass or carbon fiber parts have no warranty. All goods are sold as is unless otherwise specified. There are no other warranties, express, implied, including any warranty of merchantability or fitness for a particular purpose.
What is the cancellation policy for Special Order Parts?
All special orders require a nonrefundable deposit of the total costs. If there is any cancellation for any reason by the Buyer, that deposit is forfeited immediately to Vis Racing Sports Inc. Vis shall not be responsible for any late shipments. All shipping dates given are approximate. Buyer shall not be entitled to chargebacks, reductions of price, or other offsets as result of late shipment or failure to deliver in estimated time of delivery. If special order item(s) are left over 30 days from time of Vis receiving parts in stock; and Buyer has not made any attempt whatsoever to claim their order, then the order shall be considered canceled and all monies previously deposited shall be forfeited to Vis.
Can I install the hood myself?
All hoods require professional installation. Adjustment of, but not limited to, latches, hooks, or fenders may be necessary as part of the normal installation of all hoods. All hoods require hood pins for safety reason. All hoods cannot sustain any force or weight on the surface. Do not put weight on the hood surface as it could crack the hood.
Fiberglass parts (Bodykit, hood and trunk) are manufactures only uses hand-laid which is more labor intensive but the quality of the fiberglass is far superior. Fiberglass parts have a primer finish, which can be sanded and painted on. A primer coat, sanding, trimming, cutting, shaving, refilling, remolding, removing reinforcement bar or shock absorber may be necessary to ensure proper fitment and finish. All Aftermarket Fiberglass parts do require pre-fitting onto the car before they are painted and installed.
What do I do when I receive the shipment from trucking company?
When receiving shipments via truck, it is important to understand and accept the obligations of being a receiver of freight. To make the delivery go smoothly, follow the below guidelines:
Before signing the carrier’s delivery receipt:
- Count the number of cartons and verify the number being shipped from the receipt.
- Visually inspect the physical condition of the cartons for any rips, tears, punctures, crushed corners etc. You must notate these discrepancies on the delivery receipt before you sign and accept the shipment. Failure to do so will imply you have received the shipment in good condition, by which you have accepted complete responsibility and liability for the contents.
- If damaged is discovered after the driver has left, contact the shipper and carrier IMMEDIATELY. Keep the packaging and damaged contents for later inspection.
- If the cartons are heavily damaged, you have the option of refusing the delivery. Please write “Refused Due to Damage” on the receipt, then sign appropriately.
Please take the time to examine the condition of the cartons before signing and accepting the delivery. The shipper and the carrier cannot be held liable if the proper notations do not appear on the delivery receipt.